This Return and Delivery Policy describes the rules of withdrawal from the contract of purchased good and goods delivery conditions which the seller Qualider, UAB, Code 303049443 based on adress: Sluškų g. 3-9, Vilnius, Vilnius county LT-01100, Lithuania, email: info@qualider.com, phone: +37052760307 conclude with persons who purchase goods sold in an online store https://qualider.com.

1. Withdrawal from the conract – returns

1.1. The Buyer shall have the right to withdraw from the contract for the sale of goods concluded with qualider.com by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) no later than 7 (seven) working days from the date of delivery/collection of the item, unless the contract is concluded for:

1.2. The Buyer’s right provided for in Clause 1.1. of the Rules shall be exercised in accordance with the Rules on the Sale of Goods and Provision of Services when Contracts are Concluded by Means of Communication, approved by Order of the Minister of the Economy of 17 August 2001 No 258.

1.3. The Buyer may exercise the right provided for in Clause 1.1. only if the goods have not been damaged or substantially altered in appearance and have not been used.

1.4. In the event that the Buyer qualider.com purchases a set of goods in the online shop and wishes to withdraw from the contract of sale in respect of the particular product(s) in accordance with the right provided for in Clause 1.1. of the Regulations, he/she must return the entire set of goods to the Seller, i.e. the Buyer may only exercise the right provided for in Clause 1.1. of the Regulations in respect of all the goods contained in the set. In the event that any of the goods in the set do not meet the requirements set out in Clause 11.4 of the Terms and Conditions, the Seller shall be entitled to refuse to accept the returned set of goods.

1.5. If the Buyer exercises the right provided for in Clause 1.1 of these rules and in the event of the condition provided for in Clause 1.3., the Seller undertakes to refund the money paid to the Buyer within ten (10) working days from the date of receipt of the returned goods.

2. Delivery of goods

2.1. When ordering the Goods, the Buyer may choose the method of delivery of the Goods, i.e. to use the Seller’s delivery service or to collect the Goods from one of the Lithuanian Post Offices or the Seller’s collection point.

2.2. Delivery of Goods to the Buyer:

2.2.1. The Buyer, by selecting a delivery service at the time of ordering, undertakes to specify the exact place of delivery.

2.2.2. The Buyer undertakes to accept the Goods himself. In the event that the Buyer is unable to take delivery of the Goods himself and the Goods have been delivered to the address indicated and on the basis of other data provided by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the Goods to the wrong entity.

2.2.3. The Goods shall be delivered by the Seller or its authorised representative.

2.2.4. The delivery/transportation charge shall be calculated based on the location of delivery and the weight of the goods and whether the Buyer wishes to use a delivery service:

2.3. Collection of Goods from the Seller’s collection points:

2.3.1.. the Buyer may collect the Goods free of charge from the Seller’s collection point located at Sluškų g. 3-9, Vilnius, Lithuania.

2.3.2. Ordered goods must be collected no later than within 3 (three) working days from the moment of receipt of the Seller’s confirmation that the order is ready.

2.3.3 Goods may only be collected by the person who placed the order or by the person specified at the time of placing the order. When collecting the Goods, it is necessary to carry and present to the Seller’s employee a valid identity document (ID card, passport or a new driver’s licence).

2.4. The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the descriptions of the Goods. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery.

2.5. In all cases, the Seller shall be exempt from liability for breach of the time limit for delivery of the Goods if the Goods are not delivered to the Buyer, or are not delivered on time, due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.

2.6. At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the consignment handover-receipt document. Once the Buyer has signed the document of delivery and acceptance of the consignment, the consignment shall be deemed to have been handed over in good condition, and there shall be no damage to the goods attributable to defects other than manufacturing defects and no inconsistencies in the composition of the item(s) (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), that the item(s) are damaged and/or that the item(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document of the consignment, and shall draw up, in the presence of the Seller or his representative, a free-form certificate of the damage/mismatch between the consignment and/or the item(s). If the Buyer fails to do so, the Seller shall be exempt from liability to the Buyer in respect of damage to the goods, provided that such damage is not due to a manufacturing defect, and in respect of non-conformity of the goods, provided that such non-conformity can be ascertained by an external inspection of the goods.

3. Final provisions

3.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.

3.2. Relationships arising under these Rules shall be governed by the law of the Republic of Lithuania.

3.3. All disagreements arising out of the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.